Delivery Information

On placement of your order we will contact you and give you an estimated delivery date but at that stage it is indicative only because it is beyond our control until our factory confirms, so you must not rely on it, we anticipate that all orders have a minimum of 8-10 weeks for production excluding any business holidays or closures. Once the Goods have reached our warehouse we will arrange a delivery date with you (or notify you if you are collecting the Goods.)

Once delivery has been arranged you must ensure there is accurate delivery instructions, we operate a kerbside delivery only and we do not move goods into the property. It is the customers responsibility to ensure the safe transfer of goods from the kerbside into the property with sufficient protection at all times from the elements. If there is restricted access to the property then the truck will drop the goods at the nearest kerbside.

If we fail to deliver the Goods for any reason (other than for any cause beyond our reasonable control and other than for your fault), and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest market reasonably available) of similar goods to replace those not delivered over the price of the Goods.

If we are not able to deliver all the Goods at one time, we may deliver your order in instalments. We will not charge you extra delivery costs for this. However, if you ask us to deliver the order in installments, we may charge you extra delivery costs. Each instalment shall constitute a separate Contract. If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

You may notify us that you wish to collect the Goods from us yourself. If so you are responsible for bringing appropriate labour to effect collection yourself and we will not have any responsibility for this.

If you fail to take delivery of or collect the Goods when arranged, or fail to give us adequate delivery instructions then, without prejudice to any other right or remedy available to us, we may a) store the Goods until actual delivery or collection and charge you for the reasonable costs (including insurance) of storage and b) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the Contract or charge you for any shortfall below the price under the Contract.

You are not entitled to return any Products to us save as set out herein and under the law, but if we agree that you may do so then all Products returned must be in the same condition they were in when we delivered them or made them available for you to collect, and must be properly packaged.